Outlook add-in does not support partial matches for search criteria. When searching for Customers in the Outlook add-in, users must type in the exact criteria they are searching for.
If your native Outlook meetings do not match the Appointment start times in your DaySmart Appointments account, the Outlook meeting will not display properly on the Appointment grid in DaySmart Appointments administrative application. Customer-level and Appointment-level fields will only show a maximum of 22 characters in the display names. If your account is configured to allow booking outside of company hours, the user in Outlook will still only be able to book in available time within company hours. Only Appointments or Reserves scheduled in the future (beyond the initial setup) will sync. Syncing with shared Outlook calendars is not currently supported. 
It is recommended that you sync from one DaySmart Appointments calendar to a single, unshared Outlook calendar. Staff Members can only sync to a calendar they own. Active Staff Members (users that have a calendar and offer Services) of any access type can use the add-in, but only Headquarters Administrators can enable the plugin from the Marketplace. This plugin is supported in the following Windows system resolutions: 1366x768, 1920x1080 at 100% or 125% resolution scaling in Windows. Officially supporting synchronization with Microsoft Outlook 2013, 2016, and 2019 versions. Add-in: An integration between Outlook and an external business application. Plugin: An integration between DaySmart Appointments and an external business application. Reserve: A block of time that restricts Customers from booking an Appointment within the DaySmart Appointments scheduling system. Appointment: A Service-delivery activity that is scheduled for or by a Customer within the DaySmart Appointments scheduling system. Outlook meeting: An item that is scheduled on the user’s Outlook Calendar directly within Outlook. If you have questions about whether your environment supports Connect-Up for Microsoft Outlook, we encourage users to contact our Support team by submitting a ticket. Throughout our beta period, we are focusing on expanding the ability of the plugin to to be used in as many environments as possible. 
Because Connect-Up for Microsoft Outlook is a desktop application, a user's environment may impact their ability to utilize it. Please note: As this plugin is in a beta period, we are continually working with users to add enhancements that expand capabilities. You can choose to sync your DaySmart Appointments ® Appointments and Reserves with meetings on your Outlook Calendar. Connect-Up for Microsoft Outlook® is the ideal solution for DaySmart Appointments® software subscribers who use Outlook as their primary email and office calendaring system.
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